Which process refers to the work done to deliver a specified product or service?

The process that refers to the work done to deliver a specified product or service is accurately characterized by project scope. Project scope involves defining and managing all the work required to complete a project successfully. It outlines the specific goals, deliverables, features, tasks, and deadlines, ensuring that everyone involved in the project has a clear understanding of what is to be achieved. This clarity is crucial for managing resources, time, and costs effectively.

Project scope helps in setting boundaries for what is included in the project and what is not, which is essential for proper execution and completion of a product or service. By having a well-defined project scope, teams can avoid scope creep, which can lead to delays and additional costs.

In contrast, the other options focus on different aspects. Product management revolves around the planning, development, and marketing of products, which is broader than just delivering a service. System development refers to the processes involved in creating and maintaining a system, often emphasizing technical components rather than the delivery logistics. Service delivery focuses more on the method of delivering a service to the end user rather than the comprehensive planning and execution encompassed by project scope. Thus, project scope is the most fitting term to describe the overall work involved in delivering a specified product or service.